Bad service, rude consultant’s.

I am not happy with the service at all and it’s actually frustrating worse when you deal with rude consultant's. I moved units in December last year and i was helped by one of the consultants and took me through the process online and invoice came back with 0.00 and was not told that there’s a 30day cancelation and i’ll be charged for the old and the new unit. January i am getting an invoice of all the mentioned above which it was all a shock to me and i called explained myself and wanted clarity. No one came back to me and now my after i have been paying my monthly subscription's today my wifi is suspended due to something i don’t know and was not explained to me. I called and spoke to Prudence in the morning and she said she’ll escalate the matter to the manager and she asked to call around 12:00 which she hasn’t. I called again Kiera said she logged the matter with the accounts department and will ask her to call me back with an update, still no call. 3rd call the guy that helped was very nice and actually asked me to drop and callback to save my airtime and will put me to account department which he did. I get a lady that is soo rude, doesn’t want to listen and telling me that i have agreed to the terms and conditions when i have app****, so basically she’s saying to me it was not their job to explain to me that am i aware about the monthly calendar notice and also how much it will cost me if i don’t give them the notice. Soo unprofessional and *********. Asked her to transfer me to Prudence and said she’s busy she’ll ask her to call me, it’s 14:54 now i am working from work and i still don’t have connection yet i have paid. Home connect train your employees respect to customers. I am not using your services on dept, i am paying.