EK
Elaine K
1 reviews | Active since Oct 2025
10 Oct 2025, 15:57
Bad service provider
Home connect SERVICE up to no GOOD I wish there was a -1 star that's what your poor service deserves. I'm a client for over 2 years recently moved requested a change of adress 22nd September up until now only problems between zoom and homeconnect there's a active line apparently and I have to wait on zoom to give back the line to homeconnect what **** is this???? VERY VERY POOR SERVICE AND EVERY EMAIL AND PHONE CALL IS THE VERY SAME ANSWER.
I hope this email finds you well.
Kindly note that there is still an active ISP on your line, which is currently preventing us from proceeding.
We are actively communicating with Zoom and requesting an expedited release of the line.
Kind regards
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Replies (3)EK
Elaine K's updateReviewer Update
10 Oct 2025, 15:5951 15th street check on your system ***
EK
Elaine K's update10 Oct 2025, 15:59
Reviewer Update
51 15th street check on your system ***
Home-Connect's replyOfficial
10 Oct 2025, 16:00 Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Home-Connect's reply10 Oct 2025, 16:00
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
EK
Elaine K's updateReviewer Update
10 Oct 2025, 16:16A call to tell me exactly what I've been told the last 2 weeks in emails zoom doesn't want to release the line and there's no way for a second line or to carry over the existing line
EK
Elaine K's update10 Oct 2025, 16:16
Reviewer Update
A call to tell me exactly what I've been told the last 2 weeks in emails zoom doesn't want to release the line and there's no way for a second line or to carry over the existing line