Hellopeter
Share Your Experience
CE
Charne E

1 reviews | Active since Feb 2018

07 Apr 2021, 10:21

BAD SERVICE - NO UPDATES ON INSTALTION FROM 12 MARCH 2021

Our ISP is through Home-Connect - I placed an order for our new installation to be done at our new home. The order was placed on the 12th of March 2021 to be effective 1 April 2021. Home-Connect advised that Frogfoot will contact me within 7 days to arrange for delivery and installation. We are now at the 7 April 2021 and I have not received any communication from Frogfoot regarding the installation. When contacting Frogfoot they advised that they can not put me through to any technicians or able to assist me with my information regarding the status and I need to speak to Home-Connect as they would have advised Frogfoot regarding the status. Home-Connect on the other hand has advised that they have sent through the request and will follow up with Frogfoot I have been calling constantly and each time the consultant advised they will have someone from the operations team give me a call. I am still waiting?????????? This is terrible service received and in the meantime we are sitting without any connectivity. CAN SOMEONE PLEASE GET IN TOUCH WITH ME SO WE CAN HAVE THIS SORTED URGENTLY !

0
Replies (3)
Home-Connect
Home-Connect's reply07 Apr 2021, 11:20
Official
Good day Charne E , we apologize for that. A consultant will contact you to resolve the query.
CE
Charne E's update07 Apr 2021, 11:37
Reviewer Update
I have not had a call despite me phoning home-connect every hour and still nothing??? When will this consultant give me a call?????
CE
Charne E's update08 Apr 2021, 07:08
Reviewer Update
So I received a phone call yesterday at 12h08 from the Home-Connect consultant who advised that a senior manager has looked into my query and they have directly asked Frogfoot to contact me for installation. Another day has passed and I am still waiting for a call. How difficult can it be to simply call and arrange for a delivery??? My mind is blown with the lack of communication between the providers !!! The consultant even said she will check up again to see if Frogfoot has contacted me, but guess what? I didn't hear anything from her. This is a joke !!!! I need to get this sorted out IMMEDITAETLY !!!