Bad Service / No support/ lack of interest

My internet has been down since the 26th April to date..i had to call in to advise home connect of the issue as they were not even aware, even after being notified no courtesy messages were sent letting me know they are aware of the issue and are attending to it... ...i have called in every day since then and waited up to 30 minutes for my calls to be answered for assistance, and still i have not received no technical support, esacallations department simply block your emails yet they send you a message to escalate the issue... no support there either .. my debit order for this service has been collected.... The agents continuously promise to get back to you but never do. You have let me down home -connect highly annoyed with your service. Your agents who make false promises .. and technical support team who never answer their phones or call back to reasure clients the matter is being attended to.. what service is this ?