Bad service, lack of communication, different story every time

The service is ridiculous. I have had no wifi for 6 days (this is not the first time there has been a prolonged period without wifi). Each time I call I get a different story. I also have been told a consultant would get back to me with feedback on the issue but no one has followed up on any of these occasions.

Yesterday I was told I am no longer affected by the upgrades Vumatel is doing and would just need to call today to reconfigure my router however, this morning when I called, I was told that the cannot tell me when service will be restored, that it is a Vumatel issue and hey have logged a ticket with Vumatel. It has been hours and there is no feedback. I fail to understand the purpose of the ISP if they do not have constant, real-time information and feedback from the fibre network provider and can provide information to the client. 6 days and running is way too long to b paying for wifi service that I am not receiving, especially as many of us work from home. Service from Home-Connect has been completely out of touch and insincere.