AK
Aljero K
1 reviews | Active since May 2022
14 May 2022, 09:30
Bad service Home Connect
This company has no business ethics and make there problem the customers problem problem. After being moved over from dashfibre no invoice was sent untill the 28-11-2021. So I made payment into Dashfibre account account now after 6 months of trying to get this resolved Im told I must go get the money back from Dashfibre and my internet is deactivated every month I need to call and send proof of payments which cost me money . This company has cost me please stay away because they don't put their customers first and there employees are not solutions orientated.
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Replies (2)AK
Aljero K's updateReviewer Update
15 May 2022, 11:34After the transition between Dashfibre to Home Connect there has been alot of inconvenience. I have lost R650 and my fibre line is in active . I want to cancel the service however you expect me to pay R950 after iv already lost .
All you can do is cancel the service and recover my money from Dashfibre or I will take you to the Ombudsman
All you can do is cancel the service and recover my money from Dashfibre or I will take you to the Ombudsman
AK
Aljero K's update15 May 2022, 11:34
Reviewer Update
After the transition between Dashfibre to Home Connect there has been alot of inconvenience. I have lost R650 and my fibre line is in active . I want to cancel the service however you expect me to pay R950 after iv already lost .
All you can do is cancel the service and recover my money from Dashfibre or I will take you to the Ombudsman
All you can do is cancel the service and recover my money from Dashfibre or I will take you to the Ombudsman
Home-Connect's replyOfficial
15 May 2022, 13:44Dear Aljero,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
Home-Connect's reply15 May 2022, 13:44
Official
Dear Aljero,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.