AR
Alexander R
1 reviews | Active since Nov 2021
04 Sept 2024, 15:52
Bad service from Home-Connect
It has been nearly 3 months since I have been experiencing slow and intermittent internet issues. Every time Home-Connect contacts me and then they ghost me after a few days.
My line has been re-provisioned at least twice already during this period and these issues still persists. It is very strange that my monthly premium gets collected on time each month, but the service I receive is poor!
Please Home-Connect sort out my problems and DO NOT ask me to remove this until my problem has been resolved!
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Home-Connect's replyOfficial
04 Sept 2024, 15:58Dear Alexander, Thank you for bringing this matter to our attention. I sincerely apologize for the ongoing internet issues you have been experiencing for the past three months despite the re-provisioning of your line. I understand the frustration this situation has caused you, and I assure you that we will prioritize resolving your internet issues promptly. Your feedback is invaluable to us, and we will take the necessary steps to ensure that your problem is addressed effectively. Rest assured an agent will be in contact shortly to assist.
Home-Connect's reply04 Sept 2024, 15:58
Official
Dear Alexander, Thank you for bringing this matter to our attention. I sincerely apologize for the ongoing internet issues you have been experiencing for the past three months despite the re-provisioning of your line. I understand the frustration this situation has caused you, and I assure you that we will prioritize resolving your internet issues promptly. Your feedback is invaluable to us, and we will take the necessary steps to ensure that your problem is addressed effectively. Rest assured an agent will be in contact shortly to assist.