CP
CHRIS P
1 reviews | Active since Jul 2019
09 Oct 2020, 12:10
bad service from home connect
I have been without an internet connection for the last 3 days. it is an effort to get hold of support ..numerous 10 mins waiting calls (automated answer machine)and emails.. when technician call back he mentions that frog foot is having problems and busy resolving intermiitent connections.i dont even have intermittent issues ..i have no iinternet for the 3rd day now. this being said , other service providers in my area also using forgfoot are still connected.Frustration setting in.
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Replies (3)
Home-Connect's replyOfficial
09 Oct 2020, 12:17Good day Chris , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you.
Home-Connect Team
Home-Connect Team
Home-Connect's reply09 Oct 2020, 12:17
Official
Good day Chris , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you.
Home-Connect Team
Home-Connect Team
Home-Connect's replyOfficial
09 Oct 2020, 13:06Good day Chris , We believe that our technical team has assisted you
Home-Connect's reply09 Oct 2020, 13:06
Official
Good day Chris , We believe that our technical team has assisted you
CP
CHRIS P's updateReviewer Update
10 Oct 2020, 19:03i just want to extend a warm thank you to the home connect support
team.They sympathised with my frustration and
contacted me in an effort to resolve my bad experience.
A very special thank you to Khotso Lephatsoa for following up and ensuring that my connection was reloved before close of COB yesterday(9October 2020) .
thanks home connect ,your efforts is appreciated.
team.They sympathised with my frustration and
contacted me in an effort to resolve my bad experience.
A very special thank you to Khotso Lephatsoa for following up and ensuring that my connection was reloved before close of COB yesterday(9October 2020) .
thanks home connect ,your efforts is appreciated.
CP
CHRIS P's update10 Oct 2020, 19:03
Reviewer Update
i just want to extend a warm thank you to the home connect support
team.They sympathised with my frustration and
contacted me in an effort to resolve my bad experience.
A very special thank you to Khotso Lephatsoa for following up and ensuring that my connection was reloved before close of COB yesterday(9October 2020) .
thanks home connect ,your efforts is appreciated.
team.They sympathised with my frustration and
contacted me in an effort to resolve my bad experience.
A very special thank you to Khotso Lephatsoa for following up and ensuring that my connection was reloved before close of COB yesterday(9October 2020) .
thanks home connect ,your efforts is appreciated.