Bad service

I am extremely disappointed with your service. I submitted a change of address request and app**** for a new account a long time ago, yet you failed to activate my WiFi on the agreed date. To make matters worse, your customer service agents were unhelpful and unable to provide clear answers—instead, I was given conflicting information. Your lack of service and customer care has been a huge inconvenience. Now, as I try to resolve the issue you are still blocking my cancellation. Terrible service.