Bad Service

Once again, I'm facing network issues and poor service. This means I’ll have to wait another two to three weeks before receiving any help. This is the fourth time I've had a bad experience, and I don't understand why customers are expected to be patient with delays in receiving support, while we still have to pay the full amount even after being without network service for weeks. Additionally, when I want to cancel my service, I’m required to give a 30-day notice.

I’m incredibly frustrated because I have work to do over the weekend, and, as usual, I have no network. You log a support ticket, but it feels like you have to wait forever to get assistance, and then you have to do follow-ups from your side just to receive an update.