BAD SERVICE DELIVERY

I switched from RSAWEB to home connect and I am regretting my decision. I placed an order almost 2 weeks back by home connect for the 1st of May and u canceled my wifi with RSAWEB. Octotel told me Monday when I was disconnected from RSAWEB that my line is active for home connect I have been phoning home connect for 3days now and everyone is giving me the run around I am being **** to and made promises about my router being dispatched long time already just to find out my router is not even dispatched I have been on the phone with home connect the whole morning and I spoke to a few people nobody can assist me it's just story after story. I have been without wifi for 3 days now and this is unacceptable the bad service I received from home connect is unacceptable I thought they were the best based on reviews on hellopeter just to find out that they actually give bad service I feel like canceling my order with them and finding a different ISP. I WOULD MOST DEFINITELY NOT RECOMMEND THEM TO ANYONE IF THE START OF MY JOURNEY WITH THEM IS THUS FRUSTRATING I DO NOT EVEN WANT TO KNOW WHAT THE FUTURE WITH THEM WILL LOOK LIKE. HOME CONNECT PLEASE DO BETTER AND LIVE UP TO YOUR REPUTATION. I AM CURRNTLY WAITING ON A TEAM LEADER TO PHONE ME BACK TO ASSIST ME AS IF I DO NOT HAVE ANYTHING ELSE TO DO WITH MY TIME. I AM DEEPLY DISSATISFIED WITH THEIR BAD SERVICE DELIVERY.