EB
Ewan B
1 reviews | Active since Nov 2009
04 Oct 2024, 21:57
Bad service, bad internet
Internet down or when lucky, extremely slow. I’m on a 250/250 package, but my speed is 4/6. I’ve logged calls, automated Whatsapp bots promise to get an agent to call back, 2 hours passed, no call.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
04 Oct 2024, 21:59Dear valued customer, thank you for you feedback.Please note our working hours are Monday - Friday 8am-8pm / Sat - Sun 8am-2pm. Please note Public Holidays are 8am to 2pm. Please note an agent will call you in the morning to assist.
Home-Connect's reply04 Oct 2024, 21:59
Official
Dear valued customer, thank you for you feedback.Please note our working hours are Monday - Friday 8am-8pm / Sat - Sun 8am-2pm. Please note Public Holidays are 8am to 2pm. Please note an agent will call you in the morning to assist.
EB
Ewan B's updateReviewer Update
11 Oct 2024, 12:31Router replaced and problem solved. Thank you for the service.
EB
Ewan B's update11 Oct 2024, 12:31
Reviewer Update
Router replaced and problem solved. Thank you for the service.
Home-Connect's replyOfficial
14 Oct 2024, 11:24Thank you for the feedback, Ewan!
Home-Connect's reply14 Oct 2024, 11:24
Official
Thank you for the feedback, Ewan!