Bad service

We have been offline intermittently since the big frog foot outage. We have phoned HOME-Connect daily, they always promise they will phone back yet they don't. They blame froggfoot, froggfoot blames Home Connect. Our ROUTER does not work. They promised yesterday after we cancelled our service that they will send a new ROUTER. No comms further, and router only sent today. Extremely bad service and poor communication woth NO follow up or delivery