AM
Andile M
1 reviews | Active since Aug 2024
02 Aug 2024, 08:30
Bad Service
placed an order in May which they got wrong, no installation was done, next thing I get notifications regarding wifi password and got notifications regarding bills whereas there was no installation. Called multiple times to sort this out and I even decided to give them a chance and rectify, installation was only done 29th July 2024. My line isn't active due to this non-existance bill and the service I'm receiving is appalling💔 every time I call I have to explain whats happening in my account to different consultants all the time. I'm really disappointed in this company. Would never recommend it to anyone🚮
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Home-Connect's replyOfficial
02 Aug 2024, 08:40Dear Andile I would like to sincerely apologize for the inconvenience and frustration you have experienced with your recent order and the subsequent issues with installation, billing, and customer service. I completely understand your disappointment with the delay in installation, incorrect billing notifications, and the lack of active service on your line. This is certainly not the level of service we strive to provide to our valued customers. Rest assured an agent will be in contact shortly to assist.
Home-Connect's reply02 Aug 2024, 08:40
Official
Dear Andile I would like to sincerely apologize for the inconvenience and frustration you have experienced with your recent order and the subsequent issues with installation, billing, and customer service. I completely understand your disappointment with the delay in installation, incorrect billing notifications, and the lack of active service on your line. This is certainly not the level of service we strive to provide to our valued customers. Rest assured an agent will be in contact shortly to assist.