Bad Service

I don't even know where to begin. I app**** for fibre connection, and it was installed on the 24th of August. That is when the problem started only had connection after I waited for a long time for the technician to come and fix the problem and he eventually came on the 5th of September. On the 7th my account was suspended because I was querying the pro rata invoice that I had to pay for the remaining August days that I did not have connection and was told that on their system it shows that activation was done on the 24th so I have to pay of which I decided to pay the pro rata including the Sept payment.

After I made the payment I requested for the reconnection and again was told reconnection was done but still nothing from my side and I decided to call them yesterday 12 Sep and was told escalation was done and have to wait for the technician again so I decided to opt for cancellation and was told I have to put in 30 days' notice meaning even if I cancel I am not going to get refund for my September payment regardless of the fact that I still don't have connection.

Requested to speak to the Manager and was told the manager is busy. How am I expected to pay for service that I did not receive.

Still with no connection