BAD SERVICE!!!

Im a new client and apply through Home Connect for fibre (openserve) on the 16th of March, Home Connect only send the order to openserve 3 days later!! . Its been 4 weeks now and still no installation or any feedback on when where whatever the case might be. I called in and ask if they can speed up the process as im working from home and need internet asap , its allot of money to run through telkom sim router while they taking their time!! Ive got told that they will follow up and copy me in the mail so i can know how far they are etc, still no emails copied in NOTHING. Its very disappointing and frustrating to hear NO feedback from Home Connect, this is BAD service from a new clients side. Not happy at all. Im still waiting for installation!! A Customer Service Consultant (Keryn van Rooyen) is supposed to update me and follow up with the team and the only response i get on mail is "I have asked the operations team to get in contact with you because I am not giving much feedback.Kind regards,Keryn" Ridiculous!!