BAD SERVICE

My internet both lines are down. Reported it. No one at Home-Connect can tell me what the problem is and why it is down. It is the second time a week apart. In the four years that i am with Home-Connect this is the first time that their services are giving problems every week and no one can assist me. I run a Business from home, i need internet. Time without internet is money that I loose. I pay R2000 for my internet per month, i surely deserve service from them, but if my account needs to be paid tomorrow i have to pay or i will be cut off. I need my internet fixed and i need it fixed today still or i will go look for another internet provider who are more willing to get me reconnected!!!!!