Bad Service

I have been querying the same issue since the 15th of March, I have spoken to 7 different consultants which all give me 7 different stories.

My account has been debited for a service that is not even on my name. They say it will be on my name on the 1st of April and the first deduction date would be on the 25th of April. I have been debited on the 25th of March, the wifi is not working the account is not on my name so how can I be charged for something that is not on my name or that I have never used. I have been asking for an explanation but I fall on deaf ears as they keep telling me the transfer is pending which I fully understand, then why was my account debited?