RK
Rene K
1 reviews | Active since Jun 2024
19 Jun 2024, 12:24
bad service
The call center guys answer politely and offer to assist however at the end of the conversation they promise to call back with an answer or solution. Four times we never received the return calls. So quick to sign you up but not so eager when there is an issue. Very disappointing!!
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Home-Connect's replyOfficial
19 Jun 2024, 12:28Dear Rene, I am truly sorry to hear about the disappointing experience you have had with our call center. Your feedback is valuable to us, and I apologize for the lack of follow-up on our end. Please be assured that we are taking this matter seriously and will investigate why you did not receive the promised return calls. I understand your frustration, and I want to assure you that we are committed to resolving any issues you may have encountered. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply19 Jun 2024, 12:28
Official
Dear Rene, I am truly sorry to hear about the disappointing experience you have had with our call center. Your feedback is valuable to us, and I apologize for the lack of follow-up on our end. Please be assured that we are taking this matter seriously and will investigate why you did not receive the promised return calls. I understand your frustration, and I want to assure you that we are committed to resolving any issues you may have encountered. Kindly note an agent will be in contact shortly to assist.