Bad service

We have moved from 9ne hose to another and I requested an address change so that my fiber can be moved. I send an address change in to them via email on the 12 of November 2023 and was send an email back on how to do this but was never told in there mail that I needed to be connected toy WiFi to do this. On the 1 of December 2023 we moved into the new home but still no fiber, I then contacted them on the 4th in frustration as to why I don't have fiber as yet and was told that my cancellation was not done from the old address and I didn't request a new connection to the new address, I then told the operator that I did send a mail regarding this and was told that I must be connected to my WiFi to do this. With a lot of words and frustration and one call after the other by the 7th of December the cancellation was done and the new 8nstalation request was send to there operations. I was told that I needed to submit some documents witch I did the same day (7th) but was never told that the copy of my lees contract was to blurry and that they can't see any detail. On the 12th of December I contacted them again to find out as to how long the new installation is going to take but was told that operations will contact me. On the 13th I contacted them again but now was told that they can read the copy of my lease agreement and that I must send it again, I did this and now was told that a new installation was escalated to there operations. I then requested to speak to a superviser but was put 9n hold for more than 15 minutes, I eventually put the phone down and called again, only to be told that my request was escalated and that operations will call me back. I will never recommend this company to any new subscribers.