Bad service

Yet again another poor service. This is the 2nd time i am experiencing this with Home-Connect, when i have to move. After numerous calls and hours of being on a call with Asanda and the manager, and the manager ended the call with saying “Asanda rep up” and a number of people in the office which i assume they were listening burst into a laugh and Asanda said “yhoo after an hour and said something about i client” and the call was dropped. It’s a shame that we’re laughed at by your employees when we are frustrated about the service that we’re getting. The 1st incident was frustrating and draining but i thought let me not dwell on it and give you guys a benefit of a doubt, and here i am again. Calendar month notice meaning why is’t not in black n white in your terms and conditions that “If you give us a notice in June we will only then start calculating on the 1st of July to the end”. This is how you **** us, wouldn’t recommend this service provider to anyone really. Also if i want to cancel you’ll still charge me for a cancellation when i have been with you guys for more that 12 months n contract is month to month, this is insane and will not allow any of this to happen again.