Bad Service

I have my wifi with hello peter and moved and then deactivated the wifi and then decided to move back so needed the wifi reconnected, I app**** for this on the 12th April to have it reconnected on the 21st April 2022, today is the 28th and still no wifi, when I call they say waiting for vumatel, then I emailed vumatel they called me and said home connect never did the order and gave me the reference number, I then called home connect again with this reference and again I still have no wifi. Home connect never call you back and I have escalated this over and over and get no feedback, the service is terrible and I'm totally unimpressed.