AC
Aviwe C
1 reviews | Active since Nov 2021
09 Dec 2024, 14:54
Bad service
Sooo disgusted by the service i received from your agents even the one who called me claiming to be on escalations team and that she will be handling my issue she doesnt even listen to me i hate repeating myself she wants to do the talking as if she is the one who is experiencing the issue with you guys and Vuma you guys can listen to your call recordings….. my line has been cut off and ive been dealing with Buhle Nongenga before i got passed over to this pathetic lady….you guys need to sort this out i need my line to be up and running cause i paid already n you still cut my line off after the debit order……i dont want no refunds i want my line to be activated
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Replies (1)Home-Connect's replyOfficial
09 Dec 2024, 14:58Dear Aviwe, I am deeply sorry to hear about the unpleasant experience you have had with our agents, particularly with the one who was meant to assist you with your service issue. Your frustration is understandable, and I apologize for any inconvenience caused by the miscommunication and lack of effective assistance. I assure you that your concerns are of utmost importance to us, and I will personally address this matter with the team to ensure that such incidents do not recur in the future. Rest assured, we value your feedback, and we take your comments seriously. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply09 Dec 2024, 14:58
Official
Dear Aviwe, I am deeply sorry to hear about the unpleasant experience you have had with our agents, particularly with the one who was meant to assist you with your service issue. Your frustration is understandable, and I apologize for any inconvenience caused by the miscommunication and lack of effective assistance. I assure you that your concerns are of utmost importance to us, and I will personally address this matter with the team to ensure that such incidents do not recur in the future. Rest assured, we value your feedback, and we take your comments seriously. Kindly note an agent will be in contact shortly to assist.
