ZM
Zodwa M
1 reviews | Active since Dec 2019
11 Dec 2023, 14:12
Bad Service
My services have been down since the 6th and all I keep getting is sms that say the matter is being escaleted-not to mention that their TAT is 72hrs calculated 8hrs per day.For someone who is working from home its such an inconvenience and not to mention that I now need to buy data whereas I have a full month subscription I have paid for.
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Replies (2)
Home-Connect's replyOfficial
11 Dec 2023, 14:18Dear Zodwa, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
Home-Connect's reply11 Dec 2023, 14:18
Official
Dear Zodwa, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
ZM
Zodwa M's updateReviewer Update
09 Jan 2024, 17:12Good day-
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
ZM
Zodwa M's update09 Jan 2024, 17:12
Reviewer Update
Good day-
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first