Bad service

I would give it 0 stars if possible. I signed up with Home-Connect under the impression that it will be a month to month subscription. No contract was signed and I then got my router . Everything was fine until I started having connection issues. I went 3 days without internet and had to call and message several times until it was resolved. With the loadshedding we have in SA I would have thought the server offered (celerity) will have a back up and none of this was disclosed. I went on and bought ups as I wfh and to my disappointment the server isn’t backed up for the area and I shared this information with one of. The agents and was advised to contact celerity. Celerity advised this will be organized soon. I have made a decision to go with lte as this will assist me during loadshedding seeing that the plan I was given had no back up. I sent them a message to advise them of a cancellation with a 1 month”s notice as they already charged me for Nov.. I was advised there will be a recovery fee to be paid and this was never disclosed before.

If ever you want to sign up with these guys make sure you ask all the right questions because they will make you commit to something and when you cancel the plan you the mood will certainly change.I refuse to pay for a recovery fee when they have not delivered on their side. I would have stuck with them if their server had a back up. But will not lose my job over a fibre network. That’s unacceptable.acc no WENPOO1