PM
Pinkie M
1 reviews | Active since Jan 2022
08 Mar 2022, 08:49
Bad service
I have signed up for fibre with vumatel and home connect last month and I'm still waiting for them to come to my house for installation, the only thing I could say is that there is no service at all from both parties.... They do Not communicate, I've been trying to reach vuma directly but the number is not operating anymore, home connect call center agents told me to wait for vuma to contact me and that it takes about 6 weeks whereas someone else from home connect told me that it's 5 to 14 working days... I am very very unhappy about this as a result I wanted to cancel yesterday and the lady told me that the cancelation will also take time!!!
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Home-Connect's replyOfficial
08 Mar 2022, 14:15 Good day Pinkie.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
Home-Connect's reply08 Mar 2022, 14:15
Official
Good day Pinkie.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist