CN
Charl N
1 reviews | Active since Nov 2021
24 Apr 2022, 10:44
Bad Service
In the beginning all good and then down hill all the way must say i con not even recommend Home Connect. Your phones just ringing and if only if someone answers they will call you back in few days. Anyway my internet is down no assistance from you not my responsibility to deal with Vumatel. You lost a client today my cancelation is submitted
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
24 Apr 2022, 10:58Dear Charl,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
Home-Connect's reply24 Apr 2022, 10:58
Official
Dear Charl,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
CN
Charl N's updateReviewer Update
24 Apr 2022, 11:02This message you copy and paste dont waste your time calling me with lame excuses rather use the time and sort out the internet
CN
Charl N's update24 Apr 2022, 11:02
Reviewer Update
This message you copy and paste dont waste your time calling me with lame excuses rather use the time and sort out the internet
Home-Connect's replyOfficial
24 Apr 2022, 11:18Good Day Charl.
The issue has been logged with Vumatel for their team to assist with restoring your connectivity. Further feedback will be provided from our support team.
Kind Regards
The issue has been logged with Vumatel for their team to assist with restoring your connectivity. Further feedback will be provided from our support team.
Kind Regards
Home-Connect's reply24 Apr 2022, 11:18
Official
Good Day Charl.
The issue has been logged with Vumatel for their team to assist with restoring your connectivity. Further feedback will be provided from our support team.
Kind Regards
The issue has been logged with Vumatel for their team to assist with restoring your connectivity. Further feedback will be provided from our support team.
Kind Regards
CN
Charl N's updateReviewer Update
25 Apr 2022, 10:03Here we go again i had to phone Home Connect and enquire regarding my internet as it is still non existing. No feedback from your offices. Your agent wasnt even aware of my call yesterday and ticket i received FPT 863 surely your system not updated. Are we playing a blame game here???
CN
Charl N's update25 Apr 2022, 10:03
Reviewer Update
Here we go again i had to phone Home Connect and enquire regarding my internet as it is still non existing. No feedback from your offices. Your agent wasnt even aware of my call yesterday and ticket i received FPT 863 surely your system not updated. Are we playing a blame game here???
Home-Connect's replyOfficial
25 Apr 2022, 11:22Good Day Charl,
A support technician will be in contact shortly.
A support technician will be in contact shortly.
Home-Connect's reply25 Apr 2022, 11:22
Official
Good Day Charl,
A support technician will be in contact shortly.
A support technician will be in contact shortly.