Bad service!!!!

I app**** on the 25th of October my application was approved same day, 2days later they billed me for October & November, mind you it’s just 2days I’m not even using their WiFi yet because they haven’t activated my router, I wrote an e-mail asking what I was being billed for because I have not started using their services, I was never rep**** & they then proceeded to deduct the money in my account, I’ve been calling them, sending WhatsApp texts begging them to activate me but I’m still here with no WiFi yet I’m being billed. I regret applying from the first place