Bad Marketing

I could just ignore this marketing, but I needed an explanation. And did not get it when I called Home-Connect. I received an email that said: "Keep your upgraded speeds!" 1.) I'm on 20/20 speed since 01/03/2019 2.) When I called Home-Connect the person told me it's a VUMA initiative during lockdown. I should check with them. But the email was sent from Home-Connect. And they could give me no explanation. 3.) My invoice during lockdown shows speed 20/20 - Feb, Mar, April, May, Jun - still the same. 4.) So my question was. If it was changed during lockdown. What was it changed to. 5.) Again, I could have just ignored this. But since the entire family was working from home i.e. schooling and work. Was I on a different line speed than what I thought I was. Hence I needed to know, Because now they saying keep the UPGRADED LINE SPEED - which is what? 6.) HOME-CONNECT is this marketing TACTICS (using fear) Because internet at home is now in HIGH demand. 7.) Received another home-connect email this morning: "Free speed upgrade ends but you can still keep your speed" 8.) With instructions on how to UPGRADE. 9.) Still have not had any feedback from Home-connect about my query. 10.) My time is money and companies just don't seem to care about that. Me having to type out this review is time. 11.) Good customer service saves the client time. Wasted time can never be repaid. And it's just frustrating.