BG
Bassie G

1 reviews | Active since May 2023

28 Nov 2024, 13:06

BAD CUSTOMER SUPPORT!

Terrible customer service and support and their contract only favours them as a company and not the client. I went for 10 days without internet connection and kept on calling them and would be referred from pillar to post with no help and because I work from home for a US company I could not do my work diligently and as a result I got fired for not being able to log into my work system for over 6 days. Today I am suffering a loss of income and this damn company says I owe them 5k something over services they never bothered to render. Money is their motivation not customer support. And now they have referred me to their debt collectors. I cancelled my subscription with them since July and till date they still try to debit my account. I wouldn’t recommend them to anyone. Get yourselves a internet service company that cares about its customers and not money.

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Replies (1)
Home-Connect
Home-Connect's reply28 Nov 2024, 13:08
Official
 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.