MN
Menzi N
1 reviews | Active since Apr 2022
12 Apr 2022, 13:59
Bad customer services.
I have requested cancellation with Home-Connect since February, finally March they agreed to cancel my service, beginning of April I e-mailed them to confirm the cancellation and they indeed told me the cancellation will be effective by 1st of May. Today I recieved an email stating I had requested for my cancellation to be rejected, I never called nor told home connect to reject my cancellation. Next thing they will say I must pay for May as well since now the new cancellation date is postponed. I will not pay for such thievery.
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Replies (2)
Home-Connect's replyOfficial
12 Apr 2022, 17:43Dear Menzi,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents. Please advise should you require further assistance.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents. Please advise should you require further assistance.
Home-Connect's reply12 Apr 2022, 17:43
Official
Dear Menzi,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents. Please advise should you require further assistance.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents. Please advise should you require further assistance.
MN
Menzi N's updateReviewer Update
12 Apr 2022, 18:17Hi. Thank you for your swift response, And no further assistance needed. Thank you.
MN
Menzi N's update12 Apr 2022, 18:17
Reviewer Update
Hi. Thank you for your swift response, And no further assistance needed. Thank you.