Bad customer service its really awful they only chasing good ratings

I was promised a 24-72 hours resolution with my fibre line being down and nothing has been fixed 72 hours has lapsed from the day it was launched…. I haven’t had internet since Saturday its Thursday today and i still cant work. I am not gonna be paid for these days i cant work but i paid yall for this service ….…. i think if i had my service with open serve directly I would be serviced better that what hall have given me all these years i have been a loyal customer to y'all