BAD CUSTOMER SERVICE

This is by far worst customer service I have ever received. Customer care agent went its how it is! I paid my vuma tel subscription Friday 27.12.2024 and today calling their customer service department to inform them I am moving so is there anything they can do he tells me I need to cancel and re-applying and I will need to pay the full subscription amount for the new address for the new month! how? The lack of being solutions orientated, no empathy AT ALL not to mention the decency to ask me when will I pay for the new account. who has money laying to to double pay anything.

you can teach someone a script and how to type but you cant ever teach someone the attitude of dealing with customers.