Bad customer service.

Since i started my service with home connect i paid for half a month at the beginning whereby i did not have wifi but i had to pay. I requested a refund and all i was told is they are busy investigating its been 3 minths now investigating still no feedback. When youbsent emails they dont answer you back. The whatsap number never works dont know why they have a whatasapp service if it does not work. They never call back i you request a call back. But please you have to pay other wise they suspent your service but you have to wait months for any feedback. Still pathetic customer service it just does not exist.