Bad customer service and experience

I have been calling home connect since early December 2023 requesting mu Nov and Dec invoives and each time im told that the billing department will be emailed and i will get my invoices the next business day and till this day i have not received them.

I called in again and spoke to a gentleman by the name of Nqobani who was really not willing to assist and rather condescending. He told me that he is in technical support and that when he got to the office this morning they were advised that user's need to get their invoices on link as per email. I expalined that i havent received any email then he said go on the app then and i told him that he can assist me since i have called as per usual and didnt receive any communication from Home Connect regarding invoices. He was unwilling to assist. Didnt try understand where inwas coming from. All he advised was that i follow a link i dont even have.

I emailed Courtney who sent me my October invoice so now i juat have to wait and see if i receive my invoices