Bad customer service.

Paying for a 25mbs line and getting 2mbs. 2 weeks of calls and emails, numerous speed tests were requested and submitted with no solution. After the 6th call I was informed that there is an issue on their end with the network provider which they are sorting out but cannot provide an indication as to when it can be resolved. This issue has only been picked up two weeks later and no communication was sent out to clients.