Bad customer service

My WiFi, which I use for work purposes, is down, I’ve been contacting home connect over WhatsApp and getting nowhere, they keep telling me an agent will call me back, no one called me back, so I decided to call them, on the phone I’m told vuma is down in the whole area, they don’t know how long the issue is gonna take. What triggers me is the “I don’t know” part, imagine how in the dark I am as your client, when home connect doesn’t know the ETA of the repair who has that information? If I have to go reach out to Vuma why am I paying home connect? I should just pay vuma directly since they have all the answers.

I’m not happy with this experience m, it’s month end now you guys will be devoting first thing in the morning, but you don’t know how to keep me informed about an issue on your side. I have so much work to do that requires the internet, please fix this ASAP and provide feed to your clients as you should.