Bad customer service
3 weeks since I've placed my order for a Fibre package. Still waiting for home connect to let me know when SADV will come do the Fibre installation. I've logged about 7 tickets through their support center. Sent multiple emails. Haven't received one return call yet. Starting to wonder if it was a mistake to move away from afrihost who's client service was always exceptional.
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Replies (2)
Home-Connect's replyOfficial
06 Jun 2019, 18:42Hi Johny we have escalated this and our operations Team leader will contact you first thing in the morning
Home-Connect's reply06 Jun 2019, 18:42
Official
Hi Johny we have escalated this and our operations Team leader will contact you first thing in the morning
's updateReviewer Update
11 Jun 2019, 12:13Thanks for the call on Friday. Any further news? Still not much clarity as to what is happening...
's update11 Jun 2019, 12:13
Reviewer Update
Thanks for the call on Friday. Any further news? Still not much clarity as to what is happening...