Bad customer service

I don't even know where to begin with this company. I am fuming right now because I haven't had an internet connection for the whole weekend and I call but nobody is giving me an answer as to why they are not giving me what I paid for. I told their agent that if they don't get it fixed today they must cancel me because I don't want them to debit a single cent on my account on the 1st of February. I have never experienced such bad customer service with them, and I am just fed up! I have already spent so much much on data bundles so that I can work and also bought airtime to call them. YOU GUYS SUCK!!!! I am starting to think they are not taking my complaint seriously because I am black!