LS
Luyanda S
1 reviews | Active since Feb 2022
08 Mar 2022, 08:48
Bad Customer Service
I app**** for Fibre more than a month ago and I still have not been assisted. Everytime I call them they tell me they have an existing service running from my address which they have to cancel first, this was their own client they are not even dealing with a different telecoms company but I have to be affected by it. This is the worst experience I've heard with a telecoms company
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Replies (1)
Home-Connect's replyOfficial
08 Mar 2022, 14:14 Good day Luyanda.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
Home-Connect's reply08 Mar 2022, 14:14
Official
Good day Luyanda.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist