Bad customer service

Item: Home-Connect
Rating: 1
Author: Nwabisa M

I made a payment on the 26/08/2021, for a new installation. I was told that my line wasn’t line. Vumatel came and informed me that my line was live. I called home connect I was told to wait 36 hours. I’ve calling, emailing and inboxing them on Facebook but did not get any response. I asked for refund till today I’ve not received any response nor refund from them.

Helpful (0)

Replies (2)

Home-Connect's replyOfficial

11 Oct 2021, 14:51

Dear Nwabisa. We believe that you were in contact with one of the seniors in the technical support department and they are assisting with this matter. We apologies for any inconvenience caused.

Home-Connect's reply11 Oct 2021, 14:51

Official

Dear Nwabisa. We believe that you were in contact with one of the seniors in the technical support department and they are assisting with this matter. We apologies for any inconvenience caused.

Home-Connect's replyOfficial

20 Oct 2021, 11:23

Dear Nwabisa

Thank you for your patience and reaching out to Home Connect.We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
RegardsHome Connect Team

Home-Connect's reply20 Oct 2021, 11:23

Official