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Roelf R

1 reviews | Active since Jun 2021

01 Dec 2023, 20:53

Bad connection quality

Poor service, customers service is non existent, when they eventually call you they ask you a bunch of questions which seems to be written down on a piece of paper. Report after report, call after call, it's been years with this problem and NO one up until now has been able to give a clear cut answer. Bad international traffic quality, wish I could upload a screenshot of some of the results, maybe someone in the public can shed light on the issues I've been having. At this point I am restricted to play local server games as international gaming is just a giant waste of time and a test of my patience, because apparently a 100/100 seems to not be sufficient enough to do international gaming, twitch buffering, youtube buffering, really now, we are 2 people on this connection, even on a bad day this connection should handle it with ease, but again just some generic responses and solutions. Not happy anymore ....

0
Replies (1)
Home-Connect
Home-Connect's reply02 Dec 2023, 10:46
Official
Dear Roelf,I apologize for the frustration and inconvenience you have experienced with our customer service and the quality of your internet connection. I understand how important it is to have a reliable and fast connection, especially for gaming and streaming purposes.I assure you that we take your concerns seriously, and we are committed to resolving this issue for you. To better assist you, could you please provide me with specific details about the problems you are facing? This will help us in identifying the root cause and finding an appropriate solution.Regarding the international traffic quality, please note that there can be various factors that affect the performance, such as network congestion, routing issues, or even issues with the servers you are connecting to. However, we will do our best to investigate and address this matter promptly.If you have any screenshots or additional information that can help us in understanding the problem, please feel free to share it with us. We appreciate any input from our customers, as it helps us improve our services.Once again, I apologize for the inconvenience caused, and I assure you that we will make every effort to resolve this issue to your satisfaction. Thank you for your patience and understanding.Best regards,MenziHome-Connect Customer Service

Best regards,