KS
Keseabetswe S
1 reviews | Active since Jun 2020
24 Nov 2021, 07:28
BAD COMMUNICATION with their consumers and fibre that's always done every month.
Their fibre is always down every month and you never receive any communication from them alerting you that the fibre will be down, what happened and If the issue is being investigated. Currently been down for over 14 hours and not even an sms or email was received from them. Went as far as alerting them on twitter with no response too. Made a call at 19:50 last night and they close at 20:00 only for their number to ring to no answer. They are very bad service providers and do not even bother communicating to their customers. Do not recommend! And if you cancel their contract will be charged ridiculous amounts of money!
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Replies (1)Home-Connect's replyOfficial
24 Nov 2021, 09:38Good day Keseabetswe.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's reply24 Nov 2021, 09:38
Official
Good day Keseabetswe.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
