Bad communication and Worse Customer Service

They let me sign up, set up debit orders, and then said we need to wait for our current connection cancellation. After my existing connection went offline they THEN told me that the whole connection that I had app**** for does not exist in my area yet?! They sold me a product that does not exist. After calling a senior manager then put me on hold when trying to speak to a manager and left me on hold to try and get rid of me. Honestly the worst. Don't look for fibre here.