Bad communication and Service
Service down since about midday yesterday. Logged a call. Sign-in details don't work on support portal. Try register - email address already registerred. Tried calling 5 times - get to 'next caller in line' after extended wait, line drops. Quite pathetic - still don't know whether it is a Vumatel or HC problem in Meyersdal(?)
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Home-Connect's replyOfficial
14 Dec 2020, 10:16Good day Eric , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Support team will be in touch to rectify the matter.
The Home-Connect Team
Home-Connect's reply14 Dec 2020, 10:16
Official
Good day Eric , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Support team will be in touch to rectify the matter.
The Home-Connect Team