BAD Client service

HC being a first-class ISP the client service is lacking, With the shared mailbox that the OPS team uses it seems to not allow for any ticket ownership or accountability. Responses are slow or non-existent and follow-ups are lacking. I understand that a second ISP had been holding my link hostage however having to wait 11 days and counting for my fiber to come on after submitting all the needed documentation is ridiculous. I have repeatedly reiterated that I work from home and need my link. I think speed and client service in this regard need much improvement. Client expectations could have been better met.