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Boitumelo T
1 reviews | Active since Dec 2017
16 Feb 2023, 16:50
BAD, ATROCIOUS SERVICE HOME-CONNECT
Bad, atrocious service. I cancelled my service/contract on the 31 January 2023 by email (I still have the email sent to them). Two employees assisted me and confirmed that they can indeed see my email of the 31st Jan. My calendar month should expire end of Feb. Surprise,surprise!!! Their supervisors/managers want to overrule their staff under a flimsy excuse that they were too busy to see the email on the day that it was sent. Now they want to extend the contract until April . Somebody help me please, am I your customer or cash ***? Your router is ready for collection,you’re definitely not going to milk me for an extra month. Enough is enough!
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
16 Feb 2023, 16:51Thank you for your feedback, Boitumelo. An agent will be in contact shortly to assist further.
Home-Connect's reply16 Feb 2023, 16:51
Official
Thank you for your feedback, Boitumelo. An agent will be in contact shortly to assist further.
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Boitumelo T's updateReviewer Update
16 Feb 2023, 17:00U better do, I need a manager not a consultant.
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Boitumelo T's update16 Feb 2023, 17:00
Reviewer Update
U better do, I need a manager not a consultant.
Home-Connect's replyOfficial
16 Feb 2023, 17:05Noted. Thank you
Home-Connect's reply16 Feb 2023, 17:05
Official
Noted. Thank you
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Boitumelo T's updateReviewer Update
16 Feb 2023, 18:01“Hi, thank you for contacting Home-Connect. We believe you have been in contact with one of our consultants who has advised of the cancellation process. Please take note that all cancellations must be processed via the Home Connect online portal. A full one calendar month's notice is required.”. That is the response I got on a WhatsApp, what a shame. This person didn’t even read my emails, not even investigated my case. I have never been so humiliated in my life…..!!!!
BT
Boitumelo T's update16 Feb 2023, 18:01
Reviewer Update
“Hi, thank you for contacting Home-Connect. We believe you have been in contact with one of our consultants who has advised of the cancellation process. Please take note that all cancellations must be processed via the Home Connect online portal. A full one calendar month's notice is required.”. That is the response I got on a WhatsApp, what a shame. This person didn’t even read my emails, not even investigated my case. I have never been so humiliated in my life…..!!!!