Bad arrogant service (greedy corporate)

Good day

Please assist me, I know of clients that had their account activated on the 1st of the month and their debit dates is also the 1st, but Home Connect assisted them with using the month as pro rata, my installation was done on the the 31st and my debit order is on the 1st, but Home Connect can't assist me with treating the month of June as pro rata cause I was informed that installation will take 2-4 weeks from my application date 22nd of May and therefore did not budget for the debit order on the 1st thinking installation will only happen second week in June.

The installation was strategically planed for the 31st by Home Connect in order for my account to be debited on the 1st

I only hear now about my account being recurring, I was never informed about that or given an option, I knew there was a catch with free installation it equals bad and ***** service.