JF
Junior F
1 reviews | Active since Aug 2020
23 May 2022, 11:21
Bad Accounts Service
My Account was migrated from Dash Fibre to Home - Connect . 1st 2 months when I should have paid Home-Connect I was still paying Dash Fibre as I was unaware of the migration. Proved this with proof of payments. Home Connect has suspended my line regardless. Making it my issue to get the money back from Dash Fibre. I pay monthly without fail, this issue should not have been made mine. I am cancelling this service and will never recommend Home-Connect. Their accounts staff also not willing to listen to reason.
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Home-Connect's replyOfficial
23 May 2022, 11:25Dear Junior,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply23 May 2022, 11:25
Official
Dear Junior,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.