JP
Jenny P
1 reviews | Active since Nov 2014
27 Apr 2021, 13:04
Awful service, slow and unstable fibre, no technicians outside of JHB
Terrible ISP, especially if you live anywhere outside of Jo'burg. BEWARE IF YOU LIVE IN CAPE TOWN!!! They have ZERO TECHNICIANS in the Western Cape!!! Means you'll be left stranded when anything goes wrong (which it will, frequently), and you'll get absolutely no support. We've had issues with them from the start and they're completely unresponsive. Their 'technical support' involves getting you to run umpteen speed tests next to the router, rebooting your router, or swapping it out for a new one That's it. If that doesn't fix your problem, you're stuffed. Seriously, AVOID, AVOID, AVOID!!!
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
28 Apr 2021, 08:40Good day Jenny, we apologize for the unpleasant experience. We believe arrangements have been made for a technician to come and assist.
Home-Connect's reply28 Apr 2021, 08:40
Official
Good day Jenny, we apologize for the unpleasant experience. We believe arrangements have been made for a technician to come and assist.
JP
Jenny P's updateReviewer Update
28 Apr 2021, 08:43No, arrangements have NOT been made. You'd just like to promote that on a public forum so as not to damage your reputation. I've been promised someone will call to arrange a technician, but I've been told the same thing a dozen times over and then nothing happens. As soon as you realise we're in Cape Town, you abandon any attempts to help us.
JP
Jenny P's update28 Apr 2021, 08:43
Reviewer Update
No, arrangements have NOT been made. You'd just like to promote that on a public forum so as not to damage your reputation. I've been promised someone will call to arrange a technician, but I've been told the same thing a dozen times over and then nothing happens. As soon as you realise we're in Cape Town, you abandon any attempts to help us.